FAQ
The Ins And Outs of How We Do Business We have answeres for you - feel free to ask!
Billing, Pricing and other
Payments Accepted
We keep it simple and flexible. For commercial clients, we offer Net 15 payment terms with multiple payment options: checks, credit and debit cards, ACH transfers, and online payment links.
For residential jobs, payment is due upon receipt, with easy options like credit/debit cards and secure online payment after service completion.
Cancellation Policy
We get it—things happen. You can cancel or reschedule for free with 24+ hours’ notice. For cancellations within 24 hours, we retain your deposit to cover lost time and revenue, since late cancellations take up booking slots we could have served others with. Thanks for respecting our team’s time!
Satisfaction Guarantee
We don’t leave until you’re happy. ATI SteamX offers a 100% satisfaction guarantee on all services. If something’s not right, we’ll return for a free touch-up to make it right—within reason. Some stains simply need new carpet (we’ll always be honest about it!), but we’ll always go the extra mile to get your floors looking their best.




